At Girly Essentials, we are committed to providing our customers with quality products and an excellent shopping experience.

We carefully process and package every order to ensure that your items arrive in good condition. However, we understand that errors can sometimes occur, and we are always happy to assist you in resolving any issues with your order.

1. Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so that our team can investigate and resolve the issue.

To report a problem with your order, please contact us through either of the following channels:

Email: info@girlyessentials.com.ng

Phone: 08179224062

Please provide the following information:

  • Your full name and order number.

  • The name of the affected product(s).

  • A brief description of the issue.

  • Clear photographs or videos showing the damage, defect, or incorrect item, where applicable.

Our team will review your complaint and advise you on the next steps.

2. Return Eligibility

To be eligible for a standard return, the following conditions generally apply:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, with any seals, labels, and accessories intact.

  • Proof of purchase must be provided.

  • The return must be approved by our customer service team.

These conditions do not prevent customers from exercising their statutory rights in relation to defective, unsafe, or incorrectly supplied products.

3. Non-Returnable Items

For hygiene and safety reasons, we generally cannot accept returns of opened or used beauty, skincare, makeup, personal care, or intimate hygiene products where the customer has simply changed their mind.

This includes products such as sanitary pads, feminine care products, and other hygiene-sensitive items.

However, this restriction does not apply where a product is defective, unsafe, incorrectly supplied, or otherwise qualifies for a remedy under applicable consumer protection laws.

4. Sale and Discounted Items

Sale and discounted items are generally not eligible for change-of-mind returns.

However, if a sale item is defective, damaged, or incorrectly supplied, please contact our customer service team for assistance.

5. Reporting an Issue

We encourage customers to inspect their orders upon delivery and notify us immediately if they discover any errors, damage, or defects.

Where possible, please report any issues within 7 days of receiving your order to help us investigate and resolve the matter promptly.

Complaints submitted after this period will still be considered where required by applicable consumer protection laws.

6. Important Return Instructions

If you discover a problem with your order, please observe the following:

  • Do not continue using an item after discovering a suspected defect, particularly where continued use may be unsafe.

  • Do not discard the affected item or its packaging unless instructed to do so by our team.

  • Do not return any item without first contacting our customer service team for instructions.

These steps will help us assess your complaint and determine the appropriate resolution.

7. Refunds and Replacements

Once your complaint has been reviewed and your return or refund has been approved, we will communicate the available resolution to you.

Depending on the circumstances, this may include:

  • A replacement of the affected item.

  • A refund of the amount paid for the affected item.

  • Another appropriate resolution agreed upon with the customer, consistent with applicable consumer protection laws.

Approved refunds will be initiated as promptly as possible. The time required for the funds to reflect in your account may depend on your bank or payment provider.

8. Return Delivery Costs

Where a return is required because we supplied an incorrect, damaged, or defective item, Girly Essentials will arrange or cover the reasonable return delivery costs.

For other approved returns, customers may be required to drop off the item at our office or our logistics partner’s office, as communicated by our customer service team. Where applicable, any associated return delivery costs will be the responsibility of the customer.

9. Need Assistance?

Our team is always happy to help!

If you have any questions or concerns about your order, please contact us:

Email: info@girlyessentials.com.ng

Phone: 08179224062

Thank you for shopping with Girly Essentials. We appreciate your trust and look forward to serving you again! ! 💕