We try to always provide the highest level of service possible. If there was an error with your order or you received a faulty/damaged item, please contact us immediately. You can send an email to info@girlyessentials.com.ng OR call us on 08179224062. Please provide as much information as you can about the problem including your name, the name of the affected item(s) and a member of our team will look into it.

  • Please don’t use any faulty items after finding the fault. We may not be able to provide a refund if you do.
  • Please do not discard any item unless we direct you to do so.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Unfortunately, our sale items cannot be returned/refunded.
  • Please inform us within 7days after finding the error or fault. We will endeavour to process your refund immediately.