How can we help

MY ACCOUNT & MY ORDER

What is My Account?

We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you have complete control over your transactions at girlyessentials.com.ng. You can;

  • Manage/edit all your personal data like address, phone numbers, email IDs
  • Change your password

 

How do I know my order has been received

Once you place your order on Girly Essentials, you will receive a confirmation Email containing your order details.

 

I have placed my order but no response

We try as much as much as possible to respond to you not later than 2 hours after you place your order. If you get no response from us within this time, kindly send an Email to info@girlyessentials.com.ng or Call/Text/Watsapp us on 08103181506.
 

When can I order?

You can shop on Girly Essentials anytime, any day, 24/7!

Can I call to order?

YES, you can place your order over the phone - by calling, texting or sending a Watsapp message to 08103181506. Tell us the product(s) you would like to order and then send your details (Name, Address, Email address and Phone Number) so we can begin processing your order. You will receive a confirmation Email containing your order details.

Can I order a product that is 'Out of stock'?

You can't order a product that has been listed as 'out of stock' but if you notify us, we will contact you once the item is back in stock.

 

SHOPPING

Do I need to have an account to shop?

NO. You can checkout using the “ Proceed to Check Out” option on the checkout page.  But we strongly recommend you to register an account so you can see your order history and you don’t have to keep giving us your data each time you want to shop.

 

SHIPPING AND DELIVERY

How do I know if you deliver to my State/Country?

At the moment, we deliver to all the States in Nigeria. If you are outside Nigeria, and you would like to place an order with us, kindly Email us at info@girlyessentials.com.ng

When do I get my item(s)?

Delivery within Lagos takes between 1-2 working days, outside Lagos takes between 2-5 days, depending on the location. Please check our  DELIVERY AND PAYMENT  page for more information.

How much does Delivery cost? 

Delivery within Lagos costs N700 and Delivery outside Lagos costs N1500. Please check our  DELIVERY AND PAYMENT  page for more information.

Can my parcel be delivered to an office address?

Yes, your parcel can be delivered to an office address. After placing your order, fill the required field with the address of your choice. Your parcel will be delivered to the address sent to us.

My items haven't arrived yet. What can I do?

If your parcel exceeds the estimated delivery time, do not hesitate to call 08103181506 or send us an email to info@girlyessentials.com.ng.

Please note, in the rare case where your parcel has been lost ( for outside Lagos deliveries), we will notify you and rectify the issue as soon as we can. If after 7 days, your parcel has not been found, we will issue a refund.

 

PAYMENT

How Do I Make Payment? 

Girly Essentials has two payment options to choose from. Bank Transfer and Cash On Delivery. Please note that Cash on Delivery is currently only available within Lagos. All orders outside Lagos have to be paid for by Bank transfer/Deposit.

 

CANCELLATIONS AND RETURNS

Can I cancel my order?

Yes. Orders can be cancelled before they have been shipped. Once a Girly Essentials representative calls to schedule delivery and your parcel has been picked up by our Courier Company, it would be too late to Cancel your order.

Can I return my items?

Please read our Return Policy.

 

 

OTHER 

How do I search for products?

Put a keyword into the search box and all products relevant to your search will be displayed. You can search with brand, category, product name or just a key word. Once you have found your product select "add to basket". Continue searching and adding more products, until you are ready to checkout.

What if I cannot find my particular product on your website?

If we do not currently have the particular item you are looking for, then please inform us as we are always looking to broaden our product selection and keep our customers satisfied.
 

 

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